F.A.Q

Sign up & Login

Can I sign up without Facebook or my phone number?

Of course! However, we still need a valid email address, a profile photo, your age, and location in order to match you.

I can’t log in.

Try closing the app and opening it up again.  If that doesn’t work, try uninstalling and reinstalling the app. Your groups and conversations will not be lost.  Make sure you don’t confuse this with deleting your We3 account.

What’s the minimum age requirement?

The minimum age requirement is 13-years-old, but anyone under 16 will need the authorization from a parent or legal guardian.

The app is freezing or crashes.

Try closing the app and opening it up again.  If that doesn’t work, try uninstalling and reinstalling the app. Your groups and conversations will not be lost.  Make sure you don’t confuse this with deleting your We3 account.

Will I lose my groups if I uninstall the app?

No. Your groups and messages will still be there if you reinstall the app. Make sure you don’t confuse this with deleting your We3 account.

Users & Groups

What is a “group” on We3?

Groups on We3 are always 3 highly compatible people in a group chat.  Users can have multiple groups. Each group displays your shared traits, mutual interests and common goals.

I can’t start a group!

You may be missing one or more of the requirements to start a group. To find out, go to the menu and tap on your status at the top. There you will see some red or yellow alerts that tell you what we’re missing. Tap them to resolve the issue.  Make sure your push notifications are enabled. Here’s how to enable them on Android and on iOS.

I signed up to get matched. How will you notify me?

If your profile is in good standing, you will receive a push notification or an SMS notification from (833) 493-0009 letting you know that your group is ready.

I no longer want to be added to new groups.

Go into the app, open the menu by swiping from the left and tap on your status at the top. From the Status page, you can change your status to Invisible.

How can I start a new groups?

Go to your groups tab and tap on “Match me in a group”. If we’re able to match you and your account is in good standing you’ll be able to start it for free. The other members will have 24 hours to join.  

Can I be matched with people that don’t share my gender identity?

Yes. If you’re not matching with them, it means that the ones around you are not compatible enough to match with you. 

Can I match be matched with more than 3 people?

No. We believe 3 is the number that creates the optimal conditions for friendships to form.

Can I leave a group that I don’t like or block someone?

Yes, you can do either or both. 

Can I merge groups?

Not at the moment.

One of my groups disappeared.

Try logging out and logging back in. If that doesn’t solve the issue, please contact us at [email protected].

Algorithm

What role do ethnicity, religion, sexual orientation, and other sensitive subjects play in determining who is matched with who?

The short answer is: They don’t play a role in most cases. However, we care deeply about creating a safe environment for our users, therefore, some matches may be prevented if we suspect that any of our users may be subject to abuse or intolerance from another user based on these identities.  This decision is solely informed by our users’ responses on the subject.

How does the matching algorithm work?

We use a combination of social science and machine learning to match users who are most likely to become great friends.

Privacy & Safety

What do you do with my information?

We use it to connect you with the most compatible people around you.  We take good care of your personal information and will never sell your information to third parties.

What information can other people see about me?

Profiles are never public. Only the users that you are compatible with will be able to see you.  They will be able to see your first name, age, and your profile picture. They will also be able to see any extra information you choose to include in your profile, such as your work information, the school you attended, and the About Me section.  They do not have access to your email address, last name, or telephone number.  

How do I report a user?

You can report a user directly in the app by tapping on the ‘information’ icon in your group. If they’re not in your group yet, you can report them by tapping on the ellipsis icon on their profile or tap “Pass” and then selecting the user you’d like to report. 

Profile & Settings

How can I change my profile photo?

Tap on the camera icon beside your current profile photo.

How do I delete my account?

Swipe the menu from the left, then, tap the “Delete my Account” at the very bottom.  Keep in mind that all of your Tribes will be lost. 

If you wish to keep your groups, but don’t want to be added to new ones, simply change your status to Invisible. This can be done from the Status page, which is accessible by tapping on your status at the top of the menu.

Why does We3 need access to my camera or my photo library?

We need a profile photo to begin adding you to your groups. You can either upload one from your phone’s photo library or your camera.

Can I delete all my answers and start from the beginning again?

Yes. There’s an option in the menu that says “Restart Levels”.

Messaging

My messages aren’t going through.

This may just be temporary, so try again at a later time. Make sure you are connected to the internet.  

How can I send a video, contact card, my location, etc?

At the moment, you can only send text, photos, images, GIFs and emojis. Other forms of sending media will come in the future.

Can I message only one user in my group?

Yes! But you will need a subscription to We3 Plus. 

We3 Plus

What is We3 Plus?

We3 Plus is our premium subscription that allows you to:

1. Increase your daily limit from 1 group to 3 groups;
2. See your closest matches around you and build your groups from scratch;
3. Exclusively match with people that don’t share your gender;
4. Match and start groups in a different city; and
5. Message group members individually.

How can I sign up for We3 Plus?

To upgrade to We3 Plus, slide open the menu from the left of the screen and tap on Get We3 Plus. You can also upgrade by tapping the yellow circle that says Matches in your queue. If this circle doesn’t appear, it’s likely that we have less than 10 highly compatible users around you. So keep that in mind when upgrading. 

How can I cancel my We3 Plus subscription through iTunes?

Follow this link to cancel your subscription from your iPhone.

How can I cancel my We3 Plus subscription through Google Play?

Follow this link to cancel your subscription from your Android device.

How can I request a refund?

Follow this link for instructions on how to request a refund.

I canceled my subscription, but was charged again anyway.

Please make sure that you’ve canceled your We3 subscription to avoid future payments. Here’s how to cancel your subscription from your iPhone and here’s how to cancel your subscription from your Android device. After you’ve made sure, visit this link to request a refund.

Didn’t Find Your Question?

Contact Us

Send us an email to [email protected].