Troubleshoot We3 Notifications

In some cases, your phone will block We3 from sending mobile notifications. Below are some steps you can follow to make sure you can receive them in the future. 

Troubleshooting Notifications on your iPhone

Make sure everything’s in order

1. Connect to a stable network. Make sure you can access the internet either via WiFi or your mobile network. 
2. Check if your iPhone is in Silent Mode. Make sure the side of your iPhone doesn’t show the orange strip, as this means your phone is in Silent Mode.
3. Check whether or not Do Not Disturb is activated. If you see the moon-like icon at the top of your screen, it means that this feature is activated. Turn it off by visiting your phone’s Settings, then Do Not Disturb, and then toggle the switch to off.

Make sure you’ve Enabled Push Notifications

If you’re not sure if you’ve given We3 permission to send you notifications, follow these instructions to Enable Push Notifications.

Uninstall and Reinstall We3

If you’re still having issues. Please uninstall and reinstall We3 from the App Store. Make sure when you reopen the app you tap “I already have an Account” so you can sign back in. 

Once you’re in the app, visit your Matching Pool. If there’s an alert that says “We don’t have a way to reach you”, tap it and follow the instructions on-screen.

Restart your iPhone or Update iOS

If you’re still having issues receiving notifications, try checking if you have the latest version of the operating system. If you do, try restarting your iPhone. 

Note: We3 currently doesn’t support iPod or iPads. We hope to support these in the near future. 

Tip: Power saving mode or performance optimization apps may also prevent We3 from sending notifications. If using one of these, try disabling it or whitelisting We3.

Troubleshooting Notifications on your Android Device

Whitelist from Power Saving Mode

Android devices have a power saving mode or performance optimization features that may prevent We3 from sending notifications. If you’re using one of these, try disabling it or whitelisting We3.

Android operating systems

Android version 6.0.1+

For devices running Android version 6.0.1 and newer, check that your battery optimization is not preventing We3 from sending you notifications:

1. From the app drawer, tap Settings.
2. Select Battery.
3. Tap the  Overflow menu icon and choose Battery Optimization.
4. Tap the downward caret and choose All apps.
5. Tap We3, then tap Don’t optimize.

Android version 7+

1. From the app drawer, tap Settings.
2. Select Apps.
3. Find and tap We3.
4. Select Battery, then tap Battery Optimization.
5. From here, select Apps not optimized option and change it to All apps.
6. Find We3 in this list and set to Don’t optimize.

Android version 9

For devices running Android version 9, make sure the Adaptive Battery feature is not preventing We3 from sending you notifications:

1. From the app drawer, tap Settings.
2. Select Battery.
3. Choose Adaptive Battery.
4. Tap Restricted apps, and make sure We3 is not listed.

Whitelist We3 from Third-Party Battery-Saving Apps

Clean Master

This third-party app manages battery saving and RAM.

1. Visit the app’s Tools tab.
2. Select the Notification Cleaner.
3. Tap the gear icon.
4. Disable this feature for We3 only, or for all notifications.

Security Master

This third-party security app may be blocking We3 from sending notifications:

1. Visit the app’s Notification Cleaner.
2. Tap the gear icon.
3. Ensure that We3 is unchecked and listed under Apps – Notifications Allowed.

Note: In some cases, you may need to uninstall the app in order to receive mobile notifications.

Note: After following any of these steps, we recommend restarting your device to ensure the changes have been successfully applied.

Whitelist We3 on specific Android Devices

Below is a list of Android devices that cause issues with notifications.

Asus Zenfone (Android 7.0)

Step 1: Ensure that We3 is set to auto-start

1. From the app drawer, tap Settings.
2. Tap Power Management.
3. Select Auto-start Manager.
4. Find We3 and ensure it’s enabled.

Step 2: List We3 as a protected app

1. From the app drawer, tap Mobile Manager.
2. Tap Boost.
3. Tap Enable Super Boost, then select Protected app list.
4. Verify that We3 is on the list.

Asus Zenfone 2

Make sure that We3 is allowed to begin on startup from your Auto-start manager:

1. From the app drawer, tap Apps.
2. Tap Auto-start manager.
3. Toggle We3 to Allow.

Huawei Honor 6

Step 1: List We3 as a protected app

1. From the app drawer, tap Settings.
2. Tap Power Saving.
3. Tap Protected apps.
4. Toggle We3 to enable.

Step 2: Enable We3 in the Notification Manager

1. From the app drawer, tap Settings.
2. Tap Notification Manager.
3. Select Notify for We3 to receive push notifications.

Huawei Honor 8

Step 1: List We3 as a protected app

1. From the app drawer, tap Settings.
2. Tap Advanced Settings.
3. Tap Battery Manager.
4. Tap Protected apps (or Close apps after screen lock).
5. Toggle We3 to enable.

Step 2: Ignore battery optimizations for We3

1. From the app drawer, tap Settings.
2. Tap Apps.
3. Tap Advanced.
4. Select Ignore battery optimizations.
5. Choose We3 and ignore the app.

Step 3: Allow notifications from We3

1. From the app drawer, tap Settings.
2. Select the Notification Panel & Status Bar.
3. Tap Notification Center and find We3.
4. Ensure that Allow Notifications and Priority Display are active.

Huawei P8 lite

Step 1: Enable We3 to run at startup

1. From the app drawer, tap Phone Manager.
2. Swipe left and tap Startup Manager.
3. Tap We3 and ensure that it’s set to run automatically at system startup.

Step 2: Allow notifications from We3

1. From the app drawer, tap Phone Manager.
2. Swipe left and tap Notification Manager.
3. Tap Rules and ensure that We3 is set up to send notifications to the notification panel. Check if any other settings in this view may be blocking notifications.

Huawei Mate 8 & Huawei Nova Plus

Ensure that We3 is exempt from your device’s battery optimization features:

1. From the app drawer, tap Settings.
2. Tap Advanced Settings.
3. Tap Battery Manager.
4. Tap Protected apps.
5. Toggle We3 to enable.

Huawei P20 & P30

1. From the app drawer, tap Settings. 
2. Tap Apps. 
3. Tap We3. 
4. Select Power usage, followed by App launch. 
5. Toggle Manage automatically to Off. 
6. Then, toggle Auto-launch, Secondary launch, and Run in Backgroundto On. 

LeEco/LeTV

Step 1: Enable We3 to run at startup

1. From the app drawer, tap Settings.
2. Tap Permissions.
3. Tap Manage Auto Launch. If you have enabled other apps to auto-launch, you’ll see You’ve enabled [x] apps to auto launch.
4. Toggle We3 to enable.

Step 2: List We3 as a protected app

1. From the app drawer, tap Settings.
2. Select Battery, then tap Power saving management.
3. Select App Protection.
4. Toggle We3 to enable.

Note: If you have enabled Lock Screen Cleanup and Ultra Long Standby during Sleep, you must disable them to allow We3 notifications.

Lenovo

Enable the auto-start setting for the We3 app:

1. From the app drawer, tap Settings.
2. Tap Power Manager.
3. Select Background app management.
4. Toggle We3 to Allow auto-start.

OnePlus (Android 7.0 and earlier)

For versions earlier than Android 8.0 Oreo, ensure that We3 is set to auto-launch:

1. From the app drawer, tap Settings.
2. Tap Apps.
3. Tap the  gear icon in the top right.
4. Select App Autolaunch.
5. Toggle We3 to enable.

OnePlus (Android 8.0 and later)

Step 1: Check that app storage is set to clear normally

1. From the app drawer, tap Settings.
2. Tap Advanced.
3. Select Recent apps management.
4. Ensure that Normal clear is enabled.

Step 2: Exclude We3 from battery optimization

1. From the app drawer, tap Settings.
2. Tap Battery, then Battery Optimization.
3. Tap Apps not optimized and select All apps.
4. Find We3 and ensure it’s set to Don’t optimize.

OnePlus 3

Adjust your battery optimization to allow notifications from We3 when it’s running in the background:

1. From the app drawer, tap Settings.
2. Tap Battery.
3. Select Battery Optimization.
4. Tap the  Overflow menu in the top right of that screen.
5. Select Advanced Optimization.
6. Toggle We3 to off.

OPPO

Step 1: List We3 as a protected app

1. From the app drawer, tap Settings.
2. Tap Advanced Settings.
3. Tap Battery Manager, then Protected Apps.
4. Toggle We3 to enable protection.

Step 2: Ignore battery optimization for We3

1. Tap on Settings.
2. Select Battery, then tap on Energy Saver.
3. Find We3 and ensure that Freeze when in Background, Abnormal Apps Optimization and Doze are all disabled.

Step 3: Allow notifications from We3

1. From the app drawer, tap Settings.
2. Tap Notification Panel & Status Bar.
3. Tap Notification Center.
4. Find We3 and activate allow notifications and priority display.

Step 4: Add We3 to start up manager

1. Open the Security app.
2. Select Privacy Permissions, then Start up manager.
3. Find We3 and ensure this setting is enabled.

Samsung

Step 1: Prioritize notifications from We3

Android 8 Android 9

1. From the device drawer/shade, tap Settings.
2. Tap Apps.
3. Select We3.
4. Under App Setting, tap Notifications.
5. Select Messages & Mentions.
6. Select Do Not Disturb Custom Exception.

Step 2: Exclude We3 from battery optimization

1. From the app drawer, tap Settings.
2. Tap Device management.
3. Select Battery.
4. Tap Unmonitored apps.
5. Add We3 to this list.

Xiaomi

Step 1: Check that We3 is given permission to autostart

1. From the app drawer, tap Security.
2. Tap Permissions.
3. Tap Autostart.
4. Toggle We3 to enable.

Step 2: Ignore battery restrictions for We3

1. From the device drawer/shade, tap Settings.
2. Select Manage Apps’ Battery Usage.
3. Tap Apps.
4. Tap We3, then tap No Restrictions.

Step 3: Allow notifications from We3

1. From the device drawer/shade, tap Settings.
2. Select App Notifications.
3. Tap We3.
4. Toggle on Set as priority.

Check settings for Google Play services

1. Open the Settings app on your Android device.
2. Click Application manager, then locate Google Play Services.
3. Make sure Show notifications is checked.